FAQ’s about Online counselling
WHAT ARE THE PROS AND CONS OF ONLINE COUNSELLING?
- Don’t have to travel long distances
- Can do it anywhere
- Session times are more flexible
- Unless you are at risk of harming yourself and others, no one else needs to know that you are receiving counselling.
- Not in person
- Cannot provide crisis services or be the only source of support for addiction recovery.
- Cannot provide services for severe mental illness with delusions or hallucinations, depersonalization; youth; couples or family counselling.
- Risk of technological problems due to phone services or internet issues
- Confidentiality breaches are possible in different ways than they are in in-person counselling
ARE THERE LIMITS TO WHO CAN ACCESS ONLINE COUNSELLING?
Yes. Most things people go to counselling for can be addressed through online counselling with a couple of exceptions:
Severe psychosis – If you are experiencing hallucinations, (seeing, hearing or feeling things that no one else can) than online counselling is not recommended for you. If you suffer from severe delusions or paranoia, (in this case you may have been diagnosed with schizophrenia, drug induced psychosis or psychosis NOS- not otherwise specified, or dementia), or depersonalization disorder, than online counselling is not recommended for you.
Crisis situations with safety concerns – If you are feeling suicidal or having thoughts to harm other people, it is recommended that you contact emergency or crisis services near you. See link for services near you.
If you are at risk of being harmed by someone else, you are recommended to contact emergency or crisis services near you. Here is a ink for services throughout Canada for police or domestic abuse services.
If, during counselling you become at risk of being harmed or of harming yourself or others, you will be referred to emergency/crisis services in your area or Joy will contact them on your behalf. Joy will help you to address safety issues first and foremost before continuing with you on the issues you came to counselling for.
Addictions – If you are wanting counselling regarding substance abuse, alcohol abuse or a gambling addiction, Joy will referred you to additional addiction supports and assess whether online counselling, in addition to other addiction services, is appropriate. Online counselling is not recommended as the primary source of support for addiction recovery.
Couples or Family Counselling – Couples and Family counselling is not recommended for online counselling.
Geographic limitations- There may be limits to service provision for individuals living outside of Canada. Joy is required to follow laws and guidelines of the area that each client lives in and may not be licensed to practice in all geographic locations.
HOW DOES IT WORK?
WINNIPEG RESIDENTS (or within 100km of the city):
All first appointments for Winnipeg or surrounding area residents are in-person at Wolseley Wellness Centre at 1062 Portage Avenue, Winnipeg, Manitoba. (If you are unable to come in person, please Contact Joy to make other arrangements for your first appointment).
PLEASE NOTE: In person appointments are $90 for a one hour session.
Subsequent appointments can be conducted via phone. Click Contact Joy to for more information, or to request an appointment OR you may call Wolseley Wellness Centre at 204-774-5521 to schedule your first in-person appointment on Joy’s online calendar.
After your first in-person appointment you will be given instructions for online counselling sessions.
1.To book an appointment you may:
You may download the Intake Form and Counselling Agreement Form, e-mail them to Joy at email@example.com and Joy will contact you regarding scheduling an appointment, upon receipt of those documents.
Regarding protection of your information: Your intake form and agreement form will be retrieved from Joy’s G-mail account and achieved in a password protected document, on an encrypted USB port, which is stored in a locked filing cabinet, when not in use. The e-mail will be deleted upon document retrieval..
2. The counselling session- At the time of your appointment you will call Joy via FaceTime, Phone, or Skype, (to be determined at the time of the appointment booking, based on whichever medium is most convenient for you). If you are using phone, Joy will request your password (given to you at the time the appointment is scheduled) to confirm your identity and then your session will proceed as any other counselling session. At the end of your session you can discuss booking the next appointment or multiple appointments in advance, based on your counselling needs and availability.
3. Payment Happens prior to each counselling session. This can be done via Paypal or e-transfer to firstname.lastname@example.org. (See COST AND PAYMENT below for more information)
CAN I RECEIVE COUNSELLING ANONYMOUSLY, OR WITHOUT PROVIDING PERSONAL INFORMATION?
No. In order to receiving online counselling services you are required to provide your name, birth date, address and an emergency contact person. This is to ensure that if there is a safety concern that arises during the counselling relationship Joy can refer individuals to the closest available emergency/crisis services or direct such services to the individual, as needed.
Joy is required to keep information regarding all clients who receive counselling for up to 5 years after the last session. This information is always password protected (if digital) or in a locked filing box (if paper) and will be shredded or deleted after the 5 year period.
HOW MUCH DOES IT COST?
Sessions are $80 for a one hour Skype, phone, or FaceTime session.
HOW DO I PAY?
Payment for each session is to be made prior to each session via Paypal or e-transfer.
IS COUNSELLING COVERED BY INSURANCE?
Most of the time, yes. All insurance plans are different. Some have coverage for psychological services and will specify the amount covered. Sometimes it covers a certain number of sessions a year, sometimes it covers a percentage of each session. Most plans will cover a registered social worker. (NOTE: Joy Eidse is a Registered Social Worker in the province of Manitoba).
DO YOU DIRECT BILL TO INSURANCE COMPANIES?
No. You will have to pay for the session and then submit your receipt to your insurance company for reimbursement. The receipt will have Joy’s social worker registration number on it.
HOW DO I GET A RECEIPT?
Joy will email your receipt to you upon receipt of payment, but no later than 1 hour after your session.
WHAT HAPPENS IF I NEED TO RE-SCHEDULE?
You can contact Joy 24 hours in advance to let her know if you need to cancel or re-schedule an appointment.
NOTE: A minimum of 24 hours’ notice is required to cancel or reschedule the your session without charges. If you miss an appointment or cancel with less than 24 hours notice You will be charged for the missed session in its entirety. (Exceptions include illness or emergency situations, in these cases please let Joy knowASAP of cancellation).
If you leave a message to cancel or re-schedule an appointment, with 24, or more hours of notice, and you don’t hear back immediately, don’t worry, you will not be charged. All messages contain the information about when you left it.
HOW MANY SESSION DO I NEED?
The number of sessions you have depends on what type of issue you are hoping to address in counselling and will be recommended after the initial session.
CAN I QUIT COUNSELLING ANY TIME?
Yes. You are free to stop booking counselling sessions at any time. However, it is not recommended that you do this without letting the counsellor know the reasons you are quitting to ensure that you receive adequate follow up, as required and that any issues with the counselling process are addressed.
If you have any further questions, do not hesitate to contact Joy by clicking here.